At Auscrown, customer satisfaction is important to us, so if you’re not 100% happy with the quality of any of our products, please let us know.
We consider any reasonable reason for exchanging or returning a product, and will gladly refund the order at the original product price or replace any faulty or damaged items.
We offer a straightforward return and refund policy:
Please do not return any items without getting in touch with Auscrown before doing so.
Once we’ve approved your return, either:
Once we receive your returned item, we’ll inspect it for faults and either refund, replace or repair it accordingly. For change of mind, only the product cost will be refunded.
We’ll send your product(s) back to you as soon as we can, standard delivery terms apply.
Return courier costs must be paid by the customer, this will be refunded if it's determined the fault is due to an incorrect item being dispatched, a manufacturing defect or transit damage.
Any refunds will be processed using the same method as used for payment.
If you would like to exchange or return a product please follow the same procedure as above. Please make sure your name, address, email, phone number and instructions for the exchange are clearly indicated. If an exchange is not available we will contact you to discuss alternatives. All exchange and change of mind return postage/ courier cost is borne by the customer.
For a refund, once the item is received back by us we will inspect it and if it's deemed to be in a as new condition we will credit your original method of payment less delivery costs. This process may take 5-10 days.
All goods must be returned in the condition they were received (as new), including the original packaging, i.e. polybags or boxes. Please note goods will be returned to you if not received in an acceptable refundable/exchangeable condition as outlined above.
Goods will not be accepted after 14 days of purchase without authorisation from Austcrown Pty Ltd customer service.