FAQs

Your questions answered

We’re often asked similar questions, so we’ve gathered together some of the most frequently asked ones here. Don’t see your question, no problem, just call our friendly customer service team on 03 9850 1629, or contact us.

About Auscrown

What is Auscrown?

Auscrown is a boutique Australian company manufacturing high quality electrical and gas appliances for both commercial and domestic kitchens in Australia and around the world.

Where is the Auscrown showroom?

You can find our showroom at 17 Greenaway Street, Bulleen, Victoria 3105.

We also have retail outlets and distributors throughout Australia, New Zealand, Pacific Islands, Papua New Guinea and Timor.

What are your opening hours?

We’re open Monday to Friday from 9 am to 5 pm and on weekends by appointment only.

Purchasing our Products

Are all the products on the site available?

We work hard to keep our website 100% up to date but if we do find a product is no longer available or discontinued after you have placed your order, we’ll contact you immediately and offer an alternative or a full refund.

What payment types do you accept?

We accept payment online via PayPal, Visa, MasterCard, American Express using PayWay global payment gateway. 

Do your prices include GST?

All prices are quoted in Australia dollars (AUD) and include 10% GST. Overseas customers are not charged GST.  

Where I can I learn more about delivery?

Head to our Delivery and Shipping page for more information about our delivery rates, times and policies.

How do you handle returns?

Head to our Returns and Refunds page to learn more information about how we handle returns and process refunds.

Do you provide warranty on your products?

Yes. Domestic appliances have 12 months warranty for domestic use and 3 months warranty for commercial use. Commercial appliances have 12 months warranty for domestic or commercial use.

My warranty has expired, can you still help?

If your warranty has expired and your product is no longer working, please contact us and we’ll do our best to help you.

Why are some of your products not approved for use in Australia?

Auscrown operates internationally and some of our products are only available to overseas clients.  

Information & Safety

What’s the difference between propane gas and LPG?

Propane, in it’s pure state is a gas, while LPG (which stands for Liquid Petrolium Gas) is a mixture of different hydrocarbons. LPG has no odour so a gas odorant, such as ethanethiol is added to help people recognise leaks. 

Can I use a high-pressure regulator on a low-pressure appliance?

No. It’s extremely dangerous to use a high-pressure regulator on a low-pressure appliance. Not only will it cause irreparable damage to your appliance you could risk serious injury. Please check individual product specifications for the approved pressure type. 

Gas Burners

Do your gas burners come with a hose and regulator?

Yes, many of our burners, come with a free hose and regulator, please check the product description for details.

You have lots of different burners, how do I know which one is right for me?

If you’re unsure which burner you should choose, please call our friendly team on 03 9850 1629. We’ll listen to your requirements and help you make the right choice.

How do I know if an appliance uses LPG or Natural Gas?

The type of appliance you need will depend on your gas supply.

LPG is a portable bottle gas available from hardware stores or service stations. In some areas, where there’s no natural gas available, LPG is also hard plumbed into the house from a large external bottle.

Natural gas is always hard plumbed directly into your house.

Why is my gas flame yellow and not blue?

If you’re seeing a yellow flame rather than a blue it’s generally due to a low air to gas ratio. This could be caused by a small blockage (such as a spider’s web) in the pipe, or you might need to adjust the air mixture. Refer to your user manual for information on how to clean or adjust your burner.

Cast iron ring burners

There is a gap between the gas tube and the control manifold on my ring burner and I cannot get it to fit tight, is this safe?

Yes, it's completely safe. Our ring burner models C20LP, C30LP, C40LP and C50LP requires a gap between the adjusting air disc and the inlet of the gas tube for complete combustion. You can adjust the air disc to let more or less air into the gas tube to acheive a blue flame.

Wok burners

Can I use natural gas with the "Rambo" HPA100LPB wok burner?

The HPA100LPB wok burner is designed and tested for use with LP Gas only. If you'll like to use natural gas, you can consider the A12NG Mushroom Burner which has a high heat output and can be used on natural gas.

Which of your wok burners are suitable for indoor use?

These models are suitable for indoor use - CK801PG, CK802PG, CK801NG, CK802NG, RB18NG, RB28NG, S3012PG, S3012NG, S7012NG.

How can I tell if the rangehood is 304 Stainless Steel?

If a magnet sticks the the stainless steel surface then it's not 304 S/S. It'll most likely be a lower grade stainless steel such as, 403 Stainless Steel which is often used in rangehoods. 304 S/S is more durable & corrosion resistant than 403 S/S.

28 Jet LPG Stainless Steel Stock Pot Burner

What is a flame failure device?

A flame failure device automatically shuts off the gas supply if the burner flame goes out, preventing gas leaks. 

Can I use LPG Stainless Steel Stock Pot Burner in a food van?

Yes, many customers use this appliance in food vans and trucks. However we recommend checking with your gas suppliers to ensure it complies with your local regulation.

Can I connect this appliance to my external LPG bottles?

Yes, you can hard plumb external LPG bottles to use with this appliance. Please check your gas pressure is set to 2.75 kPa to ensure optimal performance.

Why is my gas flame yellow and not blue?

If you’re seeing a yellow flame rather than a blue it’s generally due to a low air to gas ratio. This could be caused by a small blockage (such as a spider’s web) in the pipe, or you might need to adjust the air mixture. Refer to your user manual for information on how to clean or adjust your burner.